Get help
Email support@hovagh.com from the address on your account. A person at Hova reads every email and replies.
Common questions
- My sender name isn't approved yet
- Send as HOVA-INFO meanwhile. If a network asked for documents, the Sender IDs page says exactly what. Email us if it's been more than a few days.
- A message wasn't delivered
- Open Sent messages and check its delivery report. Failed messages show the reason; messages Hova couldn't hand to the network were refunded.
- My top-up hasn't arrived
- Mobile Money payments can take a few minutes. If your balance hasn't changed after 30 minutes, email us the phone number you paid from and the time.
- Moving my software to Hova
- Open Connect software in the dashboard and pick your old provider. If your software has an unusual settings page, send us a screenshot.
- Something for developers
- The API docs cover keys, sending, delivery reports and SMPP. For anything else, email us your request and the response you got, without your key.